If you have any questions or concerns about the terms and conditions on this page, please get in touch via the "Email Us" link at the bottom of this page.

This service
This website and its services are owned and operated exclusively by "JournEnglish". We are not connected financially or operationally with BabelTeq, the hosting provider for our website.

Class cancellation
All cancellations need at least 24 hours notice. If you cancel with LESS than 24 hours notice, you will forfeit the lesson fee. If a teacher cancels with less than 24 hours notice, you will receive a FREE class, in addition to the rescheduled class.

Technical issues
If you have hardware, software, internet connection or power supply problems, we will do our best to arrange an alternative method of conducting the scheduled lesson. However, if it is impossible to conduct the lesson due to any of these issues, we cannot offer a refund or rescheduled lesson, and any time lost due to technical problems on the student's side will not be made up.

Group lesson programs
Lessons for multi-week group courses are held on a fixed day and time each week. If you miss a week, unfortunately we cannot offer a refund or alternative lesson.

Recording lessons
If you would like to record your lesson through Zoom, you may do so. Please note that if you are part of a group class, you are giving your consent for other members of the group to record the entire lesson. Lesson recordings are for personal use only.